FAQ

FAQ

What is SimplyTrip?

SimplyTrip helps you hire cars, tempo travellers, minibuses, and coaches of your choice from a curated list of operators for any occasion. We ensure High-quality service levels, easy & transparent payment options & a wide range of vehicles.

Cities we are operational in?

We are currently operational in Mumbai, Navi Mumbai & Thane. However, you can avail our services from Mumbai to any location in India.

BOOKING / RESERVATIONS

You can rent a bus of your choice, by submitting your requirement in the ‘get a quote’ section or by calling us at 8447748320. We’ll promptly get back to you with a quote. Once you’ve finalized on the bus of your choice, a 30% advance payment will be required to confirm your booking. 

You can book buses for requirements of any size. We’ve handled large requirements like corporate events, weddings & group outstation trips. You can choose to hire Tempo travellers, mini buses, coaches and cars. You can know more about the car & bus rental options by visiting the our vehicles page. 

A 20-30% advance of the total fare to confirm your booking. The remaining 70-80% to be either paid 1 day in advance through online modes or can be paid in cash to the driver when all passengers have boarded the bus. 

For round trips, the customer has reserved the use of the vehicle for a particular duration. Small reschedules can be carried out at no extra charge if the trip duration does not preceed or exceed the booked timings.

For one way trips, reschedules are acceptable within the range of 1-2 hours. Post which, A standard hourly fee will be applicable per hour of extension as mentioned in the booking document.  

Km’s are calculated basis the return trip distance between the boarding point and the destination. Additional distance covered within the City between the garage and the pickup point is also included, if applicable. 

The quoted price includes all charges except toll, parking and interstate entry (if applicable)

Yes, we can provide you with an estimate on the toll, parking & interstate charges. This estimate can be included in the fare. You’ll be reimbursed/charged for differences between the actuals and estimations, as applicable. 

 

SimplyTrip does offer luxury buses & cars on rent. We request you to make luxury rental bookings in advance during the wedding season to ensure availability.

PRE-TRIP COMMUNICATION & DEPARTURE

Your trip’s vehicle and driver details will be shared 24 hours in advance of the departure time. 

You can choose to avail the services of a personal travel manager (assigned by default for larger requirements) free of cost.

He/She will be responsible for:

  •     Ensuring your travel experience is pleasant & memorable.
  •     Co-ordinating with your driver to ensure the timely arrival of your vehicle at the pickup location.
  •     Help you coordinate with your co-passengers to ensure everyone remains well informed with the trip details & updates.
  •     Carry out any special requests like food/water bottles, welcome gifts etc

Most of our buses can easily accommodate 1 small bag per passenger. If you plan to carry more luggage, you can contact our support team or speak to your travel manager and we’ll work on making additional arrangements.

IN-TRIP & POST-TRIP EXPERIENCE

Passenger safety is our number one priority. Every vehicle has been fitted with fire extinguishers, first aid kits, emergency exits and ABS & EBD. We also ensure vehicles are well serviced & inspected before every trip. 

Amenity/feature levels differ by the class of vehicle you decide to book. Check out the ‘our vehicles’ page to know more about your vehicle.

We ensure our vehicles are relatively new and that maintenance schedules are strictly adhered to. We also practice mandatory pre-cleaning & sanitization before every trip.

Any passenger who loses their personal items can email us at [email protected] or call us at 8447748320. If you decide to email us, please include a brief description of the item, the location of where the personal item was possibly lost, along with your name and contact details.

Please note that SimplyTrip is not responsible for lost or stolen items. However, our team will do our best in retrieving the lost item and contact you as soon as possible.